I Forgot My Password — What Should I Do?
The reset is yours to run from the login screen — no message to support, no waiting on anyone. Use the forgot-password link there, enter the email you signed up with, and CertFun mails a reset link to that inbox; follow it, set a new password, and you are back into your certification exam practice. There are no security questions to answer, no code texted to a phone, and no ticket to raise for a plainly forgotten password — the link and your own inbox settle it.
The whole thing turns on the inbox the link is sent to, so an address you can actually open is the one thing the reset depends on. With the password mislaid, control of that inbox is what stands in for it and proves the account is yours.
How the Reset Gets You Back Into Certification Exam Practice
Start where you would normally sign in and choose the reset link; give the email you registered with, and the link lands in that inbox. Follow it, pick a new password, and the account opens again with everything as you left it — a password reset rewrites that one credential, so your recorded attempts and any Premium access come through it intact. If you are staring down a scheduled ASIS CPP sitting with your review history and paid practice behind the login, that matters: getting back in is a two-minute detour, not a lost account.
When a Reset Needs Support Instead
Two things send you off the self-serve path. If the address you type is not one CertFun has on file, the reset has nowhere to go — you may have registered under a different email than you remember. And if the address is right but the message never appears, it is worth a look in the spam or promotions folder before asking for another. When neither resolves it — the email is not recognized, or nothing arrives after a genuine look — that is when to email support@certfun.com rather than keep retrying, and the team can sort the account out from there.
For a plainly forgotten password, the login screen’s reset link and the email on your account are the whole remedy — a new password chosen by you, and your practice exactly where it was. The only version that needs a person is an address CertFun cannot match or a mail that never lands; short of that, support never has to enter into it.
