SS&C | Blue Prism Robotic Operating Model 2 (ROM2) Certification Sample Questions

02. An automation was deployed to production with no monitoring configured, and it has been running for a month. Which two operational consequences follow?
(Select two.)
a) The automation consumes more Digital Worker capacity than an equivalent monitored automation.
b) The support team is unable to diagnose the failure once it has been reported to them.
c) Nobody can say whether the automation has been working for the whole month or only some of it.
d) The automation cannot be included in the program's benefits reporting for the period.
e) The time between a failure starting and anyone acting on it is unknown and probably long.

03. Which activity primarily verifies that operational procedures remain effective after business or technology changes?
a) Reissuing the procedure documents to the support team after each change
b) Recording every incident raised against the affected automations
c) Adding the change to the programme's continuous improvement backlog
d) A scheduled review of the support model's operating procedures

04. An automation program has a pipeline of approved opportunities that would take its current delivery team four years to work through. The business expects most of them within eighteen months. What does this tell the program lead about the workforce plan?
(Select two.)
a) The pipeline should be reordered so the quickest automations are delivered first.
b) Prioritization is now doing work the business has not agreed to, because most approved items will not be reached.
c) The plan is sized against capacity the program does not have, so either the pipeline or the team must change.
d) Additional Digital Workers should be licensed so that more automations can run concurrently.
e) The delivery team's individual productivity is the constraint and should be measured per person.

05. Demand for automation has outgrown the delivery team, and the program lead is considering how to respond. Which response should be evaluated first?
a) Whether the demand is genuinely worth delivering, before deciding how to build more of it.
b) Whether the existing team can be recruited to, trained and expanded quickly enough to meet the demand.
c) Whether a delivery partner could absorb the excess demand while the internal team is being recruited.
d) Whether some of the queued opportunities could instead be delivered by the business units themselves.

06. A program has a documented support model with defined tiers, response times and escalation routes. The operations lead wants to know whether it is working. Which evidence answers that?
a) The tier at which issues are actually resolved, set against the tier the model intends for them.
b) Feedback gathered from the business units about their satisfaction with the support they received.
c) The number of incidents raised against the estate each month, compared with the preceding months.
d) The proportion of incidents that were resolved within the response times published in the model.

07. Which planning activity helps determine whether operational resources remain aligned with changing business demand?
a) Budget approval
b) Release tracking
c) Ticket reporting
d) Operational planning

08. Three business units share a pool of Digital Workers. Each unit's month-end processing falls in the same three days, and all three now miss their deadlines during that period. What does this indicate about the operating arrangement?
(Select two.)
a) Capacity was allocated on average demand rather than on the peak the units actually share.
b) No agreement exists about whose work takes precedence when the pool is contended.
c) Month-end processing should be moved into a separate environment reserved for peak work.
d) The Digital Workers require additional licenses before they can process the month-end volume.
e) The automations themselves are running less efficiently than they did when first deployed.

09. A year after go-live, measurement shows an automation has delivered about a third of the saving its business case claimed. The automation itself is working correctly. How should the program respond?
a) Identify further processes to automate in the same area or an adjacent one to make up the shortfall.
b) Revise the business case, the benefit register and the program report so that the recorded benefit matches what was delivered.
c) Treat the shortfall as an operational issue and review the automation's configuration.
d) Establish why the estimate and the outcome differ, and use the answer on the next business case.

10. The credentials a Digital Worker uses to sign in to a finance system are subject to that system's policy, which expires every password after ninety days. How should the operations function handle this?
a) Hold the credential in the automation's own configuration so it can be updated whenever the password changes.
b) Let the run failure signal the expiry, since the failure is unmistakable and the credential can be changed the same day.
c) Schedule the renewal as planned maintenance, so it happens ahead of the expiry rather than after a failure.
d) Ask the finance system's owner to exempt the Digital Worker's account from the expiry policy.