Atlassian Managing Jira Service Projects for Cloud (ACP-420) Certification Sample Questions

Atlassian ACP-420 VCE, Managing Jira Service Projects for Cloud Dumps, ACP-420 PDF, ACP-420 Dumps, Managing Jira Service Projects for Cloud VCE, Atlassian ACP-MJSP PDF Getting knowledge of the Atlassian ACP-420 exam structure and question format is vital in preparing for the Atlassian Managing Jira Service Projects for Cloud certification exam. Our Atlassian Managing Jira Service Projects for Cloud sample questions offer you information regarding the question types and level of difficulty you will face in the real exam. The benefit of using these Atlassian ACP-420 sample questions is that you will get to check your preparation level or enhance your knowledge by learning the unknown questions. You will also get a clear idea of the exam environment and exam pattern you will face in the actual exam with the Atlassian Managing Jira Service Projects for Cloud Sample Practice Test. Therefore, solve the Atlassian ACP-MJSP sample questions to stay one step forward in grabbing the Atlassian Certified Professional - Managing Jira Service Projects for Cloud (ACP-MJSP) credential.

These Atlassian ACP-420 sample questions are simple and basic questions similar to the actual Atlassian Managing Jira Service Projects for Cloud questions. If you want to evaluate your preparation level, we suggest taking our Atlassian Managing Jira Service Projects for Cloud Premium Practice Test. You might face difficulties while solving the real-exam-like questions. But, you can work hard and build your confidence on the syllabus topics through unlimited practice attempts.

Atlassian ACP-420 Sample Questions:

01. You can disable some, but not all, notifications generated by Jira Service Management. Which notification CANNOT be disabled?
a) when you make changes to an issue from within Jira
b) when someone updates one of your assigned issues
c) when an agent updates a service request you created on the portal
d) when your manager subscribes you and the team to a shared filter

02. The 'Time to Assign' SLA has a goal of 15 minutes for all issues in your project. You must configure a queue that shows tickets within 5 minutes of breaching the SLA but which have not breached it yet. Identify the correct JQL.
a) "Time to Assign" > elapsed("6m") AND "Time to Assign" = running()
b) "Time to Assign" < remaining("5m") AND "Time to Assign" = running()
c) "Time to Assign" < remaining("5m") AND "Time to Assign" != breached()
d) "Time to Assign" = elapsed("6m") AND "Time to Assign" != breached()
e) "Time to Assign" > remaining("5m") AND "Time to Assign" = running()

03. You were asked to build a queue for tickets that meet the following criteria:
- created within the last week
- 'Time to resolution' SLA is breached or has 4 hours remaining or less
Select the correct JQL query.
a) created >= -1w AND "Time to resolution" = remaining("4h")
b) created >= -1w AND "Time to resolution" <= remaining("4h")
c) created <= -1w AND "Time to resolution" <= remaining("4h")
d) created >= -1w AND "Time to resolution" <= remaining("4h") AND "Time to resolution" != breached()"

04. In your service project, you want to allow or prevent deployments at specific points in the change management process. Which product has deployment tracking?
a) Opsgenie
b) Insight
c) Bitbucket Pipelines
d) StatusPage

05. Your team dashboard has the 'Service project report' gadget that displays the SLA success rate for two SLAs: 'Time to first response' and 'Time to resolution'. You need the gadget to display another SLA: 'Time to close after resolution'.
What action is required to display it?
a) Replace the gadget with the 'Filter counts' gadget
b) Configure the gadget to change the date range
c) Configure the gadget to auto refresh
d) Add a third series to the 'SLA success rate' report

06. You must embed a widget that allows your customers to raise requests and view knowledge base articles. Your service project has the following configurations:
- Only logged-in users can raise a request.
- The request has a single select field to pick a product.
- Customers are able to attach screenshots.
- The knowledge base allows anyone to view articles.
Identify the necessary change to enable the use of the widget.
a) The portal must be login-free.
b) The single select field must be a text field instead.
c) Attaching screenshots must be disabled.
d) Knowledge base articles must be linked to the widget.

07. Your site and service project are set to English as the default language, but you are beginning to add Polish translations. Which statement is true about the Polish translations?
a) Polish translations will be visible to logged-in Polish customers automatically.
b) Polish translations must be set as 'visible to customers' before customers see them.
c) Anonymous users will never see any Polish translations.
d) All Polish translations must be completed before any of them are visible to customers.

08. The team presented new workflow requirements for your company-managed service project:
1. allow customers to use the Cancel transition on the portal
2. limit which agents can transition issues to 'On Hold' status
3. add the 'Approval' status and allow customers to select their own approvers
4. change status 'Open' to 'Investigating' when viewed by customers on the portal
5. change status 'Escalated' to 'In Progress' when viewed by Jira users who are not agents
How many requirements can be satisfied in the workflow and only by a Jira administrator?
a) 1
b) 2
c) 3
d) 4
e) 5

09. You plan to use a team-managed service project for your new IT Service Desk. In preparation, you will run training sessions for your team, who are experts in configuring company-managed service projects.
Which area of team-managed service project configuration requires no explanation?
a) Permissions
b) Workflows
c) Approvals
d) Customers
e) Request-types

10. Sam sees three knowledge base articles related to one of his assigned tickets. However, the 'Share as comment' option is disabled for one of them. What is the root cause?
a) The space that contains the article has been archived.
b) Restricted pages cannot be shared in customer comments.
c) Sam is not an agent in the project the issue belongs to.
d) Comment visibility on that article is set to 'Internal Only'.
e) Sam does not have the 'Add comment' space permission.

Answers:

Question: 01 Answer: d	Question: 02 Answer: c	Question: 03 Answer: b	Question: 04 Answer: c	Question: 05 Answer: d
Question: 06 Answer: a	Question: 07 Answer: b	Question: 08 Answer: c	Question: 09 Answer: d	Question: 10 Answer: b

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