EXIN VERISMP Certification Sample Questions

02. The printing service of a municipality is outdated and not functioning consistently. Several improvements to the service have been suggested ranging from technology updates to innovative methods of delivering the information.
How should improvements be handled within the VeriSM™ model?
a) All suggestions for improvement should be assessed for impact to the service. After this, they should either be cycled back through approval activities or be evaluated in relation to the organizational portfolio.
b) All suggestions need to be checked for compliance to local laws and regulations. When approved, it is the responsibility of the team that created the service to implement these improvements.
c) An assessment should be completed considering the impact of the suggested improvements and to identify the cause of the printing service not operating as expected. A project should be set up to address this cause and deliver the improvements.
d) Any minor improvements can be handled directly by the IT capability through the change management process. Major improvements require a business case and approval by the consumer and by organizational leadership.

03. A travel agency, TravAg, wants to grow their business. They have been able to save a significant amount of capital to invest. Their mission is to be a state-of-the-art travel agency. In order to attain this goal, they have identified four strategic initiatives:
1. Create a mobile application (app) to facilitate consumer bookings.
2. Diversify the target group by including teen group travels.
3. Merge with a smaller competitor to gain market share.
4. Allow self-service bookings by consumers.
While creating the current state Management Mesh, the currently available resources must be assessed by TravAg.
Which question will help them identify the currently available resources?
a) Do these four strategic initiatives fit the organizational need?
b) What is the level of technological skills of our staff?
c) What products and services in the market space compete with us?
d) Which strategic initiative will yield the most value for the consumers?

04. A company that offers a digital wallet allows consumers to pay each other through the app. During their start-up phase, duplicate applications and technology solutions were deployed. This practice has now stopped, but some of the problems remain.
The CEO wants a sourcing policy that defines practices for sourcing decisions, rationalizing services and managing uncontrolled growth.
What should be done to align the sourcing policy to the organizational strategy?
a) - Define a sourcing policy that will guide the behaviors and actions of staff as agreements are made.
- Define sourcing expectations based on strategic goals and service management principles.
- Outline the selection and decision-making process.
- Ensure compliance standards, legal and governance mandates where necessary.
b) - Create an official document covering the approach to sourcing, including specification development and value analyses.
- Include legal and governance mandates.
- Implement a contract management process to ensure that the contracts meet the business' needs.
- Create a rule book for purchasing, based on Service Management Principles.
c) - Create a sourcing plan that defines operating policies and practices.
- Outline the responsibilities and activities for specifications development, value analysis and negotiation.
- Create a process to redevelop the plan each time a new or changed service is considered.
- Redevelop the policy each time a service is changed to align it to business needs.
d) - Create a sourcing policy that details procedures for the sourcing approach.
- Develop sourcing expectations based on the strategic goals.
- Outline the selection and decision-making process.
- Allow the CEO to own and redevelop the policy each time a service is changed, to align it to business needs.

05. 1-2-Web is a company that allows people to purchase a simple website template to build their own website. The company does not host websites, but simply delivers the html or php template for a website. Customers can either choose from existing templates or request a custom template.
For a new custom template, one of the customers has clear requirements. The template should work well with mobile devices and on all operating systems. It should be built in the exact style of their current website, so it is a seamless make-over. A pre-defined number of roles should have access to the content management system of the website.
A full list of requirements is given to 1-2-Web to develop the new website template.
Of which type of requirements gathering is this an example?
a) Customized requirement gathering
b) Iterative requirement gathering
c) Template requirement gathering
d) Traditional requirement gathering

06. A company that offers a new ride-sharing application (app) has the following organizational strategy:
Within three years, we want at least 50% of the market share in ride-sharing, with at least a four-star average rating of consumer service.
Currently, consumers are complaining about the billing process. Furthermore, competitors are creating new services on their websites by making it possible for consumers to share online reviews of the ride-sharing experience.
The development team wants to work on the website first, because they feel that this is a smaller project.
Is this a good choice?
a) Yes, the competitors' actions must be followed closely to keep market share.
b) Yes, the team feels the website is a small project, so it will add most value.
c) No, the billing process should be brought in line with the consumers' expectations first.
d) No, the team should be split into two teams, so that they can work on both problems.

07. A manufacturer of heavy machinery wants to implement the technology to monitor and predict maintenance needs of the produced machines, specifically Internet of Things (IoT) and Big Data. This is a major change of strategy for them.
To analyze the gaps between their current state and the desired state they first want to focus on external environment influences.
Which model is most suitable to perform the gap analysis?
a) McKinsey 7S framework
b) Burke-Litwin model
c) Nadler-Tushman model
d) SWOT analysis

08. An external consultant has been invited to facilitate a meeting with a multidisciplinary team. The objective of the team is to reach an agreement on the preferred approach when considering and selecting practices and technologies in the construction of the Management Mesh.
- The input from Finance shows that there is enough investment budget, as long as there is a solid business case for the chosen practice or technology.
- The input from Development shows they would like to work in a different way and become more self-steering.
- The input from Operations shows that the team does well in minimizing risks, which keeps all options for technologies open.
- The input from Management shows that they prefer a technological solution over a new management approach.
While creating the Management Mesh, what is the best approach to choose appropriate management practices and technologies?
a) Adopt a technology-based approach, because this approach responds well to business challenges and drives the technology required to support digital transformation efforts.
b) Choose the latest management practice, because this has already proven successful in other organizations, and ultimately the practice will shape team collaboration and behavior.
c) Perform an analysis of the requirements, because this analysis considers the capabilities and expected outcomes, providing a variety of options when choosing a management practice.
d) Select the state-of-the-art technology, because financial management assures that the costs are within budget of investments and that associated risks are minimized if this technology is adopted.

09. A baking factory, EatNow, creates frozen products for bakers. The bakers can finish the product in their shops. The baking factory is looking to expand. They would like to merge with a competitor. They have a steady stream of revenue from current consumers and a large amount of savings.
One of the competitors that is interested in merging, is another baking factory WeBake. WeBake is not doing well, because of their remote location. Therefore, they are forced to either merge with a competitor, or sell their factory. WeBake has a large bakery factory, which could help EatNow grow their output capacity, so they can keep up with increases in demand in the coming 10 years.
It is unsure whether new customers can be attracted to buy the frozen products if EatNow increases their production now. In addition, if EatNow switches entirely to the WeBake factory, transport of frozen goods may become more expensive. However, despite these potential issues, EatNow management decides to go ahead with the merger and enters into negotiations with WeBake.
What does EatNow show by merging with WeBake?
a) A low appetite for risk
b) A high appetite for risk
c) A lack of risk analyses
d) A lack of risk strategy

10. A new online marketplace allows consumers to buy from each other and sell their goods online. The value stream map shows the currently available service, which is a simple service that allows consumers to create advertisements. They are developing ways to allow a consumer to make their advertisement stand out, but management is not sure which ways will work for the consumers.
One of the team members asks for time to work on a feature that will allow a consumer to make their advertisement appear larger than others, for a day.
Does this service fit the value proposition of the organization?
a) Yes, because the feature fits well with the proposed expansion of the organizational portfolio.
b) No, because the ways in which the services will be expanded are not yet clear for management.
c) Yes, because all initiatives by team members should be supported to keep morale high.
d) No, because the new feature does not directly improve the currently available service.